Traveler FAQ

Have questions about going on a trip? We’ve got you covered.

We get it. Travelers are curious types. Hey, us too! Luckily, we’ve got answers to all your questions about Trova travel. Get the deets on what’s included, payments, policies and more. Sorry, we still don’t know why airport bathroom stalls never seem big enough for suitcases.

Trips

What do trips include?

Trips include accommodations, transportation between cities, listed meals and guided activities relevant to the theme of your trip. Each trip includes a certified guide who speaks the language throughout the entire duration of your trip. Welcome to a better way to follow your passion while seeing the world!

Do trips include flights?

Flights are not included. Most trips start and end in a major city with an international airport for your convenience. It’s up to you whether or not you want to continue your adventure after the trip ends!

Looking for cheap flights? Check out kiwi.com.

What type of excursions and tours are provided?

Activities included vary from trip to trip and are based on the theme of the trip. Refer to the trip itinerary to see which activities are included on your trip!

Is food included?

A typical trip includes a welcome and farewell dinner, daily breakfast and some lunches. Check out the itinerary for more details on what’s included.

Dietary and allergy information will be collected leading up to the trip to ensure you’re taken care of. If you need tips on where to eat, ask your local guide for recommendations!

What are the accommodations like?

Accommodations vary trip to trip! From glamping to boutique hotels, it really varies depending on the theme. We never stay at hostels or hotels below 3 stars. We strive to create an experience that’s not only authentic, but also easily accessible and comfortable.

How many Travelers on each trip?

Typically trips cap at 20 travelers but it varies trip to trip. Check out the trip page to learn how many spots are available on your trip.

What does flying in and out look like?

We try to start and end all trips in a major city with an international airport for your convenience. It’s up to you whether or not you want to continue your adventure after the trip ends!

Where do I meet everyone?

We will send a detailed itinerary with everything you need to know at least 2 weeks prior to your trip start date including hotel and airport transfer information. Before your trip, you’ll be invited to a group chat to meet the other Travelers and start exchanging information. You can expect each trip to kick off with a welcome dinner for you to meet everyone after settling into your room. Bon Appétit!

Who am I rooming with?

Unless you select a single supplement at booking for an additional cost, you’ll share a twin occupancy accommodation. We’ll match you with someone of the same gender unless you request a roommate. To request a roommate, make sure both you and your roommate add each other's names to the "Special Requests" section at booking or email at hi@trovatrip.com.

When will you provide the final itinerary?

We’ll provide a finalized itinerary including hotel and transportation information at least 2 weeks prior to your trip including all necessary travel information.

What do I need to bring?
You’ll receive a packing list leading up to your trip. If you’re leaving the country, you’ll need a valid passport that doesn't expire for at least 6 months from your return date. You may also need a Visa. Although we cannot provide Visas or guidance on Visas, you can visit your local consulate for more information. If you have specific questions about what to pack, email us at hi@trovatrip.com.
Do people travel solo?

Absolutely! Don’t feel pressured to find someone to join you on a trip. Part of the TrovaTrip experience is meeting and traveling with new and exciting people from around the world.

Will there be downtime?

Downtime will vary trip to trip according to the itinerary theme. Read your itinerary for more details on what to expect.

Where will we stay?

Accommodations vary depending on the destination and itinerary. You can learn more about the accommodations available by visiting the trip page.

Do I need to participate in all the listed activities?

Not at all, while you will be able to participate in all the activities listed on your trip, we understand sometimes you may want to do your own thing.

Do I need to train for a trekking or backpacking trip?

Some trips may require physical training prior to your trip. These trips will have all the hiking and/or trekking details included so you can gauge if it will be a good fit for you and your fitness level.

Is camping gear included?

Yep! Our local operators provide the essential gear needed for our backpacking and camping trips. Plus, your itinerary will have all the details on what's provided for your specific trip—just be sure pack your favorite boots and clothes!

Does TrovaTrip offer insurance for Travelers?

While TrovaTrip does not offer insurance for Travelers, we do strongly recommend purchasing protection before any trip. WorldNomads.com is our go-to recommendation for trip insurance. They offer coverage options on things like:

  • Emergency medical, dental and transportation expenses
  • Protection for your baggage
  • Coverage for your gear
  • Much more

Click here to learn more.

What if I arrive late for my trip?

Things happen and flights get delayed! If you will not be joining the trip at the time you originally planned, reach out to the local guide and they will provide the most up-to-date information on how to join the group.

What if I can no longer travel?

Your down payment is fully refundable until your spot is confirmed. Once your spot is confirmed you can cancel or transfer to a different trip for a fee and receive a Trip Credit for your remaining down payment up until 60 days prior to departure.

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Payments

Is a down payment required?
A 25% down payment is due at the time of booking. The down payment is refundable until your spot is confirmed at which time it becomes non-refundable (you will receive an email when your spot is confirmed). The remaining balance will be charged 60 days prior to the trip departure. If you book within 60 days from trip start, the full amount will be due at booking, but still refundable until your spot is confirmed. See all of our Terms & Conditions.
What is your cancellation policy?

Our cancellation policy is as follows:

  • Your spot is pending: The 25% down payment is fully refundable
  • Your spot is confirmed: The 25% down payment is non-refundable
  • 60 days or less before trip start: 100% non-refundable
See all of our Terms & Conditions.
When will my spot be confirmed?

When you book your trip, your spot will enter a pending status. If the trip is confirmed, your spot will also typically be confirmed in 24-48 hours. If the trip is not confirmed, it can take anywhere from 2-3 months for your spot to be confirmed. While we typically notify much sooner, you’ll be notified at least 60 days prior to trip start whether or not your spot is confirmed. Your down payment is refundable until your spot is confirmed. We recommend not booking a flight until your spot is confirmed.

Have a different question?
Don’t be a stranger! Send us your questions at hi@trovatrip.com. We love hearing from you whether it’s a question, suggestion, request or anything else you might think of.
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Ready to book?

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