Traveler FAQ
Have questions about going on a trip? We’ve got you covered.
We get it. Travelers are curious types. Hey, us too! Luckily, we’ve got answers to all your questions about Trova travel. Get the deets on what’s included, payments, policies and more. Sorry, we still don’t know why airport bathroom stalls never seem big enough for suitcases.
Trips
Trips include accommodations, transportation between cities, listed meals and guided activities relevant to the theme of your trip. Each trip includes a certified Guide who speaks the language throughout the entire duration of your trip. Welcome to a better way to follow your passion while seeing the world!
Flights are not included. Most trips start and end in a major city with an international airport for your convenience. It’s up to you whether or not you want to continue your adventure after the trip ends!
Activities included vary from trip to trip and are based on the theme of the trip. Refer to the trip itinerary to see which activities are included in your trip!
A typical trip includes a welcome and farewell dinner, daily breakfast and some lunches. Check out the itinerary for more details on what’s included.
Dietary and allergy information will be collected leading up to the trip to ensure you’re taken care of. If you need tips on where to eat, ask your local Guide for recommendations!
Accommodations vary from trip to trip! From glamping to boutique hotels, it really varies depending on the theme. We never stay at hostels or hotels below 3 stars. We strive to create an experience that’s not only authentic but also easily accessible and comfortable.
Typically trips cap at 20 travelers but it varies from trip to trip. Check out the trip page to learn how many spots are available on your trip.
We try to start and end all trips in a major city with an international airport for your convenience. It’s up to you whether or not you want to continue your adventure after the trip ends!
We will send a detailed itinerary with everything you need to know at least 2 weeks prior to your trip start date including hotel and airport transfer information. Before your trip, you’ll be invited to a group chat to meet the other Travelers and start exchanging information. You can expect each trip to kick off with a welcome dinner for you to meet everyone after settling into your room. Bon Appétit!
Unless you select a single supplement at booking for an additional cost, you’ll share a twin occupancy accommodation. We’ll match you with someone of the same gender unless you request a roommate. To request a roommate, make sure both you and your roommate add each other's names to the "Special Requests" section at booking or email at hi@trovatrip.com.
We’ll provide a finalized itinerary including hotel and transportation information at least 2 weeks prior to your trip including all necessary travel information.
You’ll receive a destination-specific packing list leading up to your trip. Please see the luggage restriction tab for specific information on how much to bring. If you’re leaving the country, you’ll need a valid passport that doesn't expire for at least 6 months from your return date. You may also need a Visa. Although we cannot provide Visas or guidance on Visas, you can visit your local consulate for more information. If you have specific questions about what to pack, email us at hi@trovatrip.com.
As we will be using shared transfers and spaces throughout our tour we recommend all travelers pack as lightly as possible. All Travelers are allowed to bring one large piece of luggage (not exceeding 50lbs (23kg) in weight, with the dimensions 30” x 18” x 10”), one small carry-on (12”x11”x6), and a personal item.
Absolutely! Don’t feel pressured to find someone to join you on a trip. Part of the TrovaTrip experience is meeting and traveling with new and exciting people from around the world.
Downtime will vary from trip to trip according to the itinerary theme. Read your itinerary for more details on what to expect.
Activity Level Ratings let you know exactly what to expect before you sign up for a trip. Each trip has a physical activity level rating clearly marked based on the amount of physical exertion it requires.
The rating process is simple—the higher the level (1-5), the more challenging the trip.
Accommodations vary depending on the destination and itinerary. You can learn more about the accommodations available by visiting the trip page.
In order to foster a group dynamic, most of our trips are designed for twin-share. This means you'll have a roommate! We do our best to match you with another Traveler of similar interests, but if you prefer to room solo, single supplements are available on most trips.
Hotels will vary by star level which is displayed on your trip page. It's important to note that hotels, and their star levels, vary greatly by region. For instance, rooms in Europe will be smaller with twin beds, bidets and handheld showers while rooms in Bali may be more luxurious and feature more amenities—lookout though! You may spot a gecko friend climbing your hotel walls. It's all part of the experience and cultural emersion we strive to deliver!
Not at all, while you will be able to participate in all the activities listed on your trip, we understand sometimes you may want to do your own thing.
Some trips may require physical training prior to your trip. These trips will have all the hiking and/or trekking details included so you can gauge if it will be a good fit for you and your fitness level.
Yep! Our local Operators provide the essential gear needed for our backpacking and camping trips. Plus, your itinerary will have all the details on what's provided for your specific trip—just be sure to pack your favorite boots and clothes!
While TrovaTrip does not offer insurance for Travelers, we do strongly recommend purchasing protection before any trip. WorldNomads.com is our go-to recommendation for trip insurance. They offer coverage options on things like:
- Emergency medical, dental and transportation expenses
- Protection for your baggage
- Coverage for your gear
- Much more
Click here to learn more.
Things happen and flights get delayed! If you will not be joining the trip at the time you originally planned, reach out to the local Guide and they will provide the most up-to-date information on how to join the group.
Your down payment is fully refundable until your spot is confirmed. Once your spot is confirmed you can cancel or transfer to a different trip for a fee and receive a trip credit for your remaining down payment up until 90 days prior to departure.
The deadline to pay your trip balance is 90 days before the start date for trips booked on or after November 14th, 2022. Trips booked prior to November 14, 2022 are due 60 days before the trip start date.
Flights are not included. Most trips start and end in a major city with an international airport for your convenience. It’s up to you whether or not you want to continue your adventure after the trip ends!
Looking for cheap flights? Check out kiwi.com.
Payments
A 25% down payment is due at the time of booking. The down payment is refundable until your spot is confirmed at which time it becomes non-refundable (you will receive an email when your spot is confirmed). The remaining balance will be charged 90 days prior to the trip departure. If you book within 90 days from the trip start, the full amount will be due at booking, but still refundable until your spot is confirmed. See all of our Terms & Conditions.
Our cancellation policy is as follows:
- Your spot is pending: The 25% down payment is fully refundable
- Your spot is confirmed: The 25% down payment is non-refundable
- 90 days or less before the trip starts: 100% non-refundable
See all of our Terms & Conditions.
When you book your trip, your spot will enter a pending status. If the trip is confirmed, your spot will also typically be confirmed in 24-48 hours. If the trip is not confirmed, it can take anywhere from 2-3 months for your spot to be confirmed. While we typically notify much sooner, you’ll be notified at least 90 days prior to the trip start whether or not your spot is confirmed. Your down payment is refundable until your spot is confirmed. We recommend not booking a flight until your spot is confirmed.
Don’t be a stranger! Send us your questions at hi@trovatrip.com. We love hearing from you whether it’s a question, suggestion, request or anything else you might think of.