TrovaTrip Careers

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Role Purpose

As a Revenue Operations Analyst, you will play a critical role in optimizing the systems, processes, and data that power TrovaTrip’s go-to-market teams. You’ll ensure high-quality, enriched leads reach our sales reps faster, streamline the use of our revenue tools, and maintain operational excellence across our tech stack.

This role requires a balance of technical expertise, analytical curiosity, and cross-functional collaboration. You’ll act as the connective tissue between Sales, Marketing, and Operations—owning the backend processes that drive revenue efficiency and enable our teams to perform at their best.

70% Technical Enablement & Operational Efficiency

Lead Management & Optimization:

• Ensure leads are enriched, distributed, and prioritized efficiently to accelerate response time and improve conversion rates.
• Maintain high standards of data quality and integrity within CRM and related systems to strengthen ICP targeting.

Tech Stack Support & Maintenance:

• Serve as the technical expert for TrovaTrip’s revenue operations tools (CRM, enrichment, automation, analytics).
• Troubleshoot system issues and ensure tools are intuitive, reliable, and optimized for user efficiency.
• Partner with leadership to evaluate, implement, and enhance tools that improve team performance and scalability.

Process Improvement & Documentation:

• Identify gaps in operational workflows and propose creative, scalable solutions.
• Develop clear documentation, best practices, and training materials to empower team adoption and efficiency.

20% Reporting & Analytics

Ad Hoc Reporting & Insights:

• Build and maintain reports and dashboards to support commissions, pipeline tracking, and sales analytics.
• Translate complex data into actionable insights that inform strategy and decision-making.

Data Stewardship:

• Ensure consistency and accuracy in data collection, reporting, and performance tracking across departments.
• Partner closely with cross-functional stakeholders to define KPIs and ensure reporting aligns with company goals.

10% Collaboration & Communication

Cross-Functional Partnership:

• Collaborate across Sales, Marketing, Finance, Trip Experience and RevOps to align on process improvements, system changes, and tool optimization.
• Communicate technical updates in clear, easy-to-understand terms for non-technical teams.
• Manage competing priorities while maintaining focus, clarity, and attention to detail in a fast-paced environment.

Key Details

• This position will report to the Manager of Revenue Operations.
• Must be able to work at a desk for up to 8 hours per day.
• Ability to conduct virtual trainings, system demos, and data review sessions as needed.
• Work may include other projects and initiatives as assigned, and responsibilities may evolve over time as business needs change.
• Open to candidates in OR, WA, or CO.
• Target compensation range: $75,000 - $82,000 OTE (based on experience).

Who You Are

• Proven experience in sales or sales operations, with a strong understanding of lead management, pipeline development, and the sales funnel.
• Advanced proficiency in Excel and familiarity with Google Workspace (Gsuite) for data analysis and reporting.
• Skilled in managing and optimizing CRM systems (HubSpot preferred) and supporting tools for automation, enrichment, and workflow efficiency.
• Confident in building and interpreting reports and dashboards to inform strategy and performance insights.
• An articulate communicator who can translate technical concepts into clear, actionable takeaways for non-technical teams.
• Naturally curious and analytical, with a proactive approach to solving complex problems and improving processes.
• Highly collaborative and adaptable, able to manage multiple priorities and partner effectively across departments.
• Demonstrated success in fast-paced, cross-functional environments with shifting priorities and competing demands.

Deep interest in technology, data, and operational scalability, always seeking opportunities to optimize systems and drive efficiency.

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Department: Trip Experience/HR
Reports To: Experience Operations manager [dotted line to Chief Customer Officer]

Position Overview

The General Admin, HR & Office Manager supports the smooth operation of TrovaTrip by managing key administrative, human resources, and office management functions. This role oversees administrative processes across departments, HR coordination, and day-to-day office operations to ensure that systems, processes, and people are supported efficiently.  

Responsibilities include managing administrative and quality assurance tasks related to trips, refunds, cancellations, and information tracking, as well as supporting HR functions such as onboarding, recordkeeping, benefits administration, and employee engagement. The Office Manager component of this role ensures that the physical and virtual office environments are organized, well-equipped, and running smoothly.

This position fluctuates seasonally, requiring approximately 30 hours per week during low season and up to 40 hours per week during high season.

Key Responsibilities

General Administration

• Manage and process booking refund requests in coordination with Operators and Hosts. Handle cancellation tasks within the Trova portal, ensuring all details are properly documented and communicated.
• Perform quality assurance (QA) checks on trip data, forms, and reports to maintain consistency and accuracy.
• Collect and chase missing trip information, Host submissions, and required documentation.
• Support general administrative needs across departments, including document management, internal communication updates, and vendor coordination.
  

Trip Management

• Manage trip closure tasks through the Trova mobile app, verifying that all relevant post-trip actions and reports are finalized. 
• Support the review process for trip pages, ensuring all reviews are appropriately logged, formatted, and flagged for follow-up if needed.

HR Administration

• Assist with HR processes such as onboarding, offboarding, and maintaining employee records.
• Coordinate benefits administration and employee inquiries in partnership with the HR team.
• Track and maintain compliance documentation, handbooks, and company policy acknowledgments.
• Assist with recruiting coordination, including scheduling interviews and managing job postings.
• Help organize team events, engagement initiatives, and internal communication updates.
• Support with everyday HR needs, including general administrative tasks and projects.

Office Management

• Oversee day-to-day office operations, ensuring a clean, safe, and organized workspace.
• Manage office supplies, vendor relationships, and equipment needs.
• Coordinate facility maintenance, access, and logistics for on-site meetings or events.
• Serve as the primary point of contact for office-related inquiries and support requests.

Communication & Coordination

• Act as a liaison between Hosts, Operators, and internal teams for any administrative or follow-up items related to trip management.
• Ensure timely updates are entered in the Trova portal to maintain transparency and operational efficiency.
• Collaborate cross-functionally with HR, Finance, Operations, and Trip Experience to ensure consistent processes and communication.

Requirements

• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent communication and follow-up skills.
• Comfortable using digital platforms and portals for workflow and data entry.
• Experience with HR administration or office management (preferred).
• Experience in travel operations or administrative support (preferred).
• Ability to work independently while meeting deadlines.
• In-office attendance is required for a minimum of two days each week and for large company gatherings.

Hours

• Low Season: ~30 hours per week
• High Season: ~40 hours per week

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