Book With Confidence

The Trova pledge.
When you trust TrovaTrip with your travel plans and hard-earned PTO, we don’t take that lightly. We make sure everything on our end is taken care of, so all you need to do is show up and enjoy yourselves. Here are a few reasons you can rest assured you’re in good hands when you travel with TrovaTrip.
You're in good hands.
Only the best certified Operators.
At TrovaTrip, our Operators undergo a rigorous vetting process that includes everything from standard qualifications such as licensing, insurance coverage, crisis management systems and strict Covid protocols, to additional attributes such as waste reduction processes and fostering a responsible travel philosophy.
We seek out partners who not only provide the best experience to our Hosts and Travelers but also work to make a difference for the local communities and environmental sustainability.

Top local Guides.
We partner with trusted local Guides who know the area, sites and restaurants better than anyone else. They will teach you about their culture and help you safely navigate travel in a foreign land. Oh, did we mention they have the best recommendations for local eats? Score!

Have peace of mind while traveling.
Safer travels. (Yes, solo Travelers we're talking to you).
Traveling to foreign lands can be intimidating. Especially if you’re traveling by yourself. Part of the TrovaTrip experience is meeting and traveling with new and exciting people from around the world. And making travel as safe and exciting as possible for people from all different backgrounds. We celebrate diversity and invite you to come as you are and allow others to do the same!

Insurance for Hosts, recommendations for Travelers.
All TrovaTrip Hosts are now covered under our domestic and international General Liability Insurance Policy.
Travelers have the ability to purchase travel insurance through Trova. Learn more here.

The ability to choose how you have fun.
All of our trips and itineraries are given a physical activity level rating that lets you enjoy a vacation the way you want to—whether that means relaxing on a beach or climbing Mt. Kilimanjaro.

Customer service that makes a difference.
There is nothing worse than not being able to get the support you need. Especially when it comes to travel.
Our dedicated team of Customer Support representatives is always happy to answer your questions and provide you with the help you need.
You can reach us 9 a.m. - 5 p.m. PST through the chat feature on our Contact Us page.
You can expect to hear back from us within 2 business days—but often you'll get a response even sooner!

Clear cancellation policy.
We understand that life happens. Our cancellation policy is designed to provide flexibility while balancing the logistics of group travel:
- Spot pending – 100% refundable. Not confirmed yet? No worries. You can cancel at any time for a full refund.
- Spot confirmed with 91 or more days before your trip – Partially refundable + credit towards a future trip. You’ll receive a future trip credit for the amount of your down payment (minus a $100 cancellation fee per Traveler). This trip credit is valid for one year from the date it is issued. Additionally, any payments made beyond the original 25% down payment will be refunded to your original form of payment.
- Spot confirmed with 90 days or fewer before your trip – Non-refundable. At this point, all payments are non-refundable because your experience is already in motion behind the scenes. By this time, our operating partners will be working with local businesses to secure your accommodations and finalize your activities.
HIGHLY RECOMMENDED: Protect Your Adventure–Invest in Peace of Mind
We strongly encourage purchasing travel insurance with trip cancellation coverage to safeguard your investment. With travel insurance, you’re covered in case of unexpected events–from illness to emergencies–that could affect your plans. Life is unpredictable, but your dream trip doesn’t have to be.
After booking, you’ll receive a personalized recommendation for coverage tailored to your trip. For full details on our cancellation policy, please refer to our Terms & Conditions.
Give back, and feel darn good about it.
Explore the world, ethically.
At TrovaTrip, our purpose is to enhance lives through meaningful connections, learning and exploration. For that to happen, we must be mindful of the people and lands we visit. That includes being respectful of other cultures and the native wildlife around us. We invite you to soak up foreign cultures while leaving the places you travel to better than you found them.

Be a part of something bigger.
We are a member of some awesome organizations and groups that are making a difference in the travel community. They work to make sure travel is more accessible to all people. Their policies, programs and activities benefit the sustainability, inclusivity and growth of the industry. We’re honored to be a part of it.
