Operator FAQ
Got questions? Operators, we've got answers.
As CDC COVID-19 advice and requirements are actively changing, we wait until 30 days prior to departure to plan and schedule COVID-19 testing with our Operators.
Once you are onboarded to our platform, we will provide an in-depth document with further guidance on timelines and information required.
We consider the Host a VIP Traveler. We expect them to sit back, relax and enjoy the trip while your local guide handles the day-to-day operations.
We will send you an automated email each time a trip is launched and again once it’s confirmed. You can also check the status of all your trips any time within your portal.
Having an issue in the portal? Reach out to bugs@trovatrip.com providing as much information on the issue as possible. A member of our team will then reach out to you to discuss further.
Once a trip is on the ground you will have access to a Trip Coordinator during office hours as well as a 24/7 Emergency line for urgent issues that occur outside of office hours.
We want to visit you! Depending on the type of trips you organize, we may send a representative to meet your team, see your office and vet your itineraries.
This will vary but the flight details of the passengers. We prefer if you provide a window of time for traveler arrivals. From there, we will work together to pick the best times of our transfers.
You can send all invoices to invoice@trovatrip.com.