---
title: Operator FAQ | TrovaTrip
description: Are you a tour Operator? Find out what it takes to create itineraries, sell tours and run trips with TrovaTrip. Let’s make some magic together.
image: https://trovatrip.com/hubfs/trovatrip-operator-faq.jpg
---

- TRAVEL
  
    - [![Find a Trip](https://21025004.fs1.hubspotusercontent-na1.net/hubfs/21025004/website%20images/flight_icon.svg)
      
      Find a Trip
      
      
      
      ](https://trovatrip.com/trips)
    - [Read Reviews](https://trovatrip.com/trip/reviews)
    - [What is TrovaTrip](https://trovatrip.com/trip/group-travel-benefits)
    - [Traveler Support](https://help.trovatrip.com/en/collections/6193390-traveler-support)
- HOST
  
    - [![Host a Trip](https://21025004.fs1.hubspotusercontent-na1.net/hubfs/21025004/website%20images/host_icon.svg)
      
      Host a Trip
      
      
      
      ](https://trovatrip.com/host)
    - [Host Testimonials](https://trovatrip.com/host/host-testimonials)
    - [Host Support](https://help.trovatrip.com/en/collections/3069035-host-support)
    - [Itinerary Library](https://trovatrip.com/host/itineraries)
    - [Referral Program](https://trovatrip.com/host/referral-program)
- [ABOUT](https://trovatrip.com/about)
- [BLOG](https://trovatrip.com/blog)
- [Log in](https://my.trovatrip.com/login)
- [Become a Host](https://trovatrip.com/host/onboarding)

# Operator FAQ

## Got questions? Operators, we've got answers.

[

Operators

](https://trovatrip.com/operator)[

Requirements

](https://trovatrip.com/operator/business-requirements)[

Operator FAQ

](https://trovatrip.com/operator/operator-faq)

![accordion-header-icon-down](https://trovatrip.com/hubfs/Trovatrip_Theme_2022/Images/accordion-header-icon-down.png)

How should Operators prepare for Covid testing requirements before travelers go home?

As CDC COVID-19 advice and requirements are actively changing, we wait until 30 days prior to departure to plan and schedule COVID-19 testing with our Operators.

![accordion-header-icon-down](https://trovatrip.com/hubfs/Trovatrip_Theme_2022/Images/accordion-header-icon-down.png)

What information does TrovaTrip need from the Operator and when is it due?

Once you are onboarded to our platform, we will provide an in-depth document with further guidance on timelines and information required.

![accordion-header-icon-down](https://trovatrip.com/hubfs/Trovatrip_Theme_2022/Images/accordion-header-icon-down.png)

What is the Host's role during the trip?

We consider the Host a VIP Traveler. We expect them to sit back, relax and enjoy the trip while your local guide handles the day-to-day operations. 

![accordion-header-icon-down](https://trovatrip.com/hubfs/Trovatrip_Theme_2022/Images/accordion-header-icon-down.png)

How do I know when a trip is live and confirmed?

We will send you an automated email each time a trip is launched and again once it’s confirmed. You can also check the status of all your trips any time within your portal. 

![accordion-header-icon-down](https://trovatrip.com/hubfs/Trovatrip_Theme_2022/Images/accordion-header-icon-down.png)

Who should I reach out to about issues with the portal?

Having an issue in the portal? Reach out to [bugs@trovatrip.com](mailto:bugs@trovatrip.com) providing as much information on the issue as possible. A member of our team will then reach out to you to discuss further. 

![accordion-header-icon-down](https://trovatrip.com/hubfs/Trovatrip_Theme_2022/Images/accordion-header-icon-down.png)

Who will be my TrovaTrip contact throughout the life of the trip?

Once a trip is on the ground you will have access to a Trip Coordinator during office hours as well as a 24/7 Emergency line for urgent issues that occur outside of office hours. 

![accordion-header-icon-down](https://trovatrip.com/hubfs/Trovatrip_Theme_2022/Images/accordion-header-icon-down.png)

Is an inspection by TrovaTrip required?

We want to visit you! Depending on the type of trips you organize, we may send a representative to meet your team, see your office and vet your itineraries. 

![accordion-header-icon-down](https://trovatrip.com/hubfs/Trovatrip_Theme_2022/Images/accordion-header-icon-down.png)

How should the transfer times on arrival and departure be arranged?

This will vary but the flight details of the passengers. We prefer if you provide a window of time for traveler arrivals. From there, we will work together to pick the best times of our transfers. 

![accordion-header-icon-down](https://trovatrip.com/hubfs/Trovatrip_Theme_2022/Images/accordion-header-icon-down.png)

Where do we send invoices?

**You can send all invoices to **[**invoice@trovatrip.com**](mailto:invoice@trovatrip.com)**.**

[Back to top](https://trovatrip.com/operator/operator-faq#top)

Apply to be an Operator.

[ Apply ](https://trovatrip.com/operator)

[

Operators

](https://trovatrip.com/operator)[

Requirements

](https://trovatrip.com/operator/business-requirements)[

Operator FAQ

](https://trovatrip.com/operator/operator-faq)