Operator FAQ

Got Questions? Operators, we've got answers.

Frequently Asked Questions for Operators

Hey there, fellow travel lover! If you have questions about partnering with TrovaTrip, you’ve come to the right place. This is where we answer the most common questions for Operators. Thank you for your interest in TrovaTrip. Together we can make travel more accessible to everyone. Let’s make the world a better place. Trip by unforgettable trip.

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Operator FAQ

How should Operators prepare for Covid testing requirements before travelers go home?

As CDC COVID-19 advice and requirements are actively changing, we wait until 30 days prior to departure to plan and schedule COVID-19 testing with our Operators.

What information does TrovaTrip need from the Operator and when is it due?

Once you are onboarded to our platform, we will provide an in-depth document with further guidance on timelines and information required.

What is the Host's role during the trip?

We consider the Host a VIP Traveler. We expect them to sit back, relax and enjoy the trip while your local guide handles the day-to-day operations. 

How do I know when a trip is live and confirmed?

We will send you an automated email each time a trip is launched and again once it’s confirmed. You can also check the status of all your trips any time within your portal. 

Who should I reach out to about issues with the portal?

Having an issue in the portal? Reach out to bugs@trovatrip.com providing as much information on the issue as possible. A member of our team will then reach out to you to discuss further. 

Who will be my TrovaTrip contact throughout the life of the trip?

Once a trip is on the ground you will have access to a Trip Coordinator during office hours as well as a 24/7 Emergency line for urgent issues that occur outside of office hours. 

Is an inspection by TrovaTrip required?

We want to visit you! Depending on the type of trips you organize, we may send a representative to meet your team, see your office and vet your itineraries. 

How should the transfer times on arrival and departure be arranged?

This will vary but the flight details of the passengers. We prefer if you provide a window of time for traveler arrivals. From there, we will work together to pick the best times of our transfers. 

Where do we send invoices?

You can send all invoices to invoice@trovatrip.com.

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