We are looking for an Account Manager to qualify customers (Hosts) to use our Trip Management Platform for planning and selling group travel experiences. You will be accountable for managing and growing a pipeline of Hosts, ensuring smooth trip launches, driving campaign optimization, and maintaining high Host retention. You will work closely with Business Development, Trip Management, Marketing and Product teams.

Accountabilities:

• Prospect online and across social media platforms
• Sell to new customers by phone or video conference
• Establish and nurture Host relationships
• Ensure successful trip launches in partnership with the Trip Experience team
• Coordinate with the Social team on the content calendar to align strategy
• Equip hosts with tools for marketing and selling trips
• Provide ongoing optimization and reporting
• Ensure high Host retention and renewal
• Work closely with the Business Development team to drive new Host acquisition
• Achieve and exceed quarterly quota in trip confirmations and renewal business
• Communicate customer needs with the Product team

Requirements:

• A passion for travel, learning and exploration
• Strong work ethic and works well independently
• Efficiency and ability to succeed in a fast-paced environment
• Experience working cross-functionally with various teams internally
• Integrity and a dedication to excellence
• Strong understanding of influencer marketing and social media landscape
• Exceptional communication skills
• Track record of achieving success
• Tenacity and resilience

Preferred Qualifications:

• Experience in Account Management or Marketing
• Experience in Sales or Business Development
• Experience using a CRM
• Experience using Asana
• Experience using Marketing Automation Platforms

We are looking for an entry-level Business Development Representative to prospect new leads (Hosts) to use our platform to plan and sell group travel experiences. You will be accountable for researching and finding Hosts, qualifying and contacting Hosts direct, and scheduling meetings for the Account Management team. You will report to the Chief Revenue Officer and work closely with Business Development, Trip Management, Marketing and Product teams.

Accountabilities:

• Research and identify new qualified Hosts
• Build an effective pipeline reaching out to Hosts direct
• Schedule meetings via email, social, or by phone for Account Management
• Develop and test new strategies for acquiring Hosts
• Identify Host KPI's and industry trends to share with the team
• Assume other duties and responsibilities as needed
• Hit monthly meeting goal

Requirements:

• A passion for travel, learning and exploration
• Exceptional written communication skills
• Ability to solve problems quickly
• Organized self-starter
• Ability to multi-task
• Creative
• BA/BS Degree

Preferred Qualifications:

• 1-3 years of professional experience
• Experience in Sales or Business Development
• Experience in Marketing
• Experience using a CRM
• Experience using Asana
• Experience using Marketing Automation Platforms

We are seeking a Director of Marketing to join our team. You’ll help us define and tell our brand story through cohesive language with a unified voice across multiple channels and platforms. You’ll be responsible for developing content and exceptional creative to increase brand awareness and drive new customer acquisition.The ideal candidate possesses a clear vision of the future, is an experienced copywriter, with the courage to be bold and move ideas forward.

Responsibilities:

• Brand & Content Strategy - Develop a cohesive brand identity and content strategy focused on increasing host acquisition and conversion
• Website Content - Apply brand identity and strategy to trovatrip.com content and copy
• Blog Content Strategy - Manage creation of ongoing content generation via blog
• Social Media Strategy - Promote content and drive awareness via social media channels
• Paid Channel Management - Develop paid strategy for eventual rollout in the middle of the year
• Analytics - Establish funnels, tracking and analytics with support of Operations team to optimize owned and paid campaigns
• Documentation - Document all of your processes along the way

Qualifications:

• More than 5 years professional experience with content strategy, creation and delivery in an agency setting, B2C or B2B company
• Experience working in content management systems, marketing automation platforms, email platforms, and social media platforms

Required Skills:

• Marketing Strategy & Analytics
• Media Planning & Buying
• Branding & Identity
• Digital & Email Marketing
• Content Development, Editorial Calendars & Copywriting

Bonus Skills:

• Influencer Marketing
• Graphic Design
• Search Engine Optimization (SEO)
• User Experience (UX)
• PR Experience

Trip Coordinators provide a key link between sales, our customers and destination operators. The role primarily focuses on operations, ensuring smooth trip execution in destinations around the world, and also includes sales and operator support. Trip Coordinators display an acute attention to detail, have an analytical mind, keep calm under pressure, and are passionate about travel.

This role is full-time.

Operations

• Own bookings from confirmation to trip completion
• Support sales by assisting with trip packaging and costing updates
• Create and manage communication platforms for hosts, travelers, TrovaTrip staff and operators
• Finalize pre-departure trip details: sending manifests, flight details, traveler information, guide assignments, arrival/departing transfers and any special requirements
• Lead pre-trip calls with operators, guides and hosts
• Monitor trips during operation, including daily recaps, incident management and ensuring happy hosts
• Collect trip feedback from host and travelers, and action as needed by engaging trip designers, sales and operators

Operator Support

• Provide support and service for worldwide operators through chat and email
• Assist with onboarding new operators to the TrovaTrip platform
• Keep a professional and positive relationship with operators

Customer Service

• Provide support to customers through email and phone calls
• Oversee customer and host communication via pre-trip chats

Requirements:

• A passion for travel & learning
• A love for the details
• Process-oriented
• Comfortable multi-tasking in a fast-paced environment
• Solutions-orientated
• Great organizational skills - there are a lot of moving pieces in this role
• Integrity and a commitment to excellence - these trips are once-in-a-lifetime for our travelers, so it is essential they are designed and operated as such
• An open mind - you will be dealing with people from all over the world and from all walks of life