An update on COVID-19

Open Positions We are looking for the best and brightest to join our growing team!

Sales

Account Manager (Portland, OR)

We are looking for an Account Manager to qualify customers (Hosts) to use our Trip Management Platform for planning and selling group travel experiences. You will be accountable for managing and growing a pipeline of Hosts, ensuring smooth trip launches, driving campaign optimization, and maintaining high Host retention. You will work closely with Business Development, Trip Management, Marketing and Product teams.


Accountabilities:

  • Prospect online and across social media platforms
  • Sell to new customers by phone or video conference
  • Establish and nurture Host relationships
  • Ensure successful trip launches in partnership with the Trip Experience team
  • Coordinate with the Social team on the content calendar to align strategy
  • Equip hosts with tools for marketing and selling trips
  • Provide ongoing optimization and reporting
  • Ensure high Host retention and renewal
  • Work closely with the Business Development team to drive new Host acquisition
  • Achieve and exceed quarterly quota in trip confirmations and renewal business
  • Communicate customer needs with the Product team

Requirements:

  • A passion for travel, learning and exploration
  • Strong work ethic and works well independently
  • Efficiency and ability to succeed in a fast-paced environment
  • Experience working cross-functionally with various teams internally
  • Integrity and a dedication to excellence
  • Strong understanding of influencer marketing and social media landscape
  • Exceptional communication skills
  • Track record of achieving success
  • Tenacity and resilience

Preferred Qualifications:

  • Experience in Account Management or Marketing
  • Experience in Sales or Business Development
  • Experience using a CRM
  • Experience using Asana
  • Experience using Marketing Automation Platforms

APPLY
Business Development Representative (Portland, OR)

We are looking for an entry-level Business Development Representative to prospect new leads (Hosts) to use our platform to plan and sell group travel experiences. You will be accountable for researching and finding Hosts, qualifying and contacting Hosts direct, and scheduling meetings for the Account Management team. You will report to the Chief Revenue Officer and work closely with Business Development, Trip Management, Marketing and Product teams.


Accountabilities:

  • Research and identify new qualified Hosts
  • Build an effective pipeline reaching out to Hosts direct
  • Schedule meetings via email, social, or by phone for Account Management
  • Develop and test new strategies for acquiring Hosts
  • Identify Host KPI's and industry trends to share with the team
  • Assume other duties and responsibilities as needed
  • Hit monthly meeting goal

Requirements:

  • A passion for travel, learning and exploration
  • Exceptional written communication skills
  • Ability to solve problems quickly
  • Organized self-starter
  • Ability to multi-task
  • Creative
  • BA/BS Degree

Preferred Qualifications:

  • 1-3 years of professional experience
  • Experience in Sales or Business Development
  • Experience in Marketing
  • Experience using a CRM
  • Experience using Asana
  • Experience using Marketing Automation Platforms

APPLY

Marketing

Director of Marketing (Portland, OR)

We are seeking a Director of Marketing to join our team. You'll help us define and execute our overall marketing strategy. Tell our brand story through cohesive language with a unified voice across multiple channels and platforms. You’ll be responsible for developing content and exceptional creative to increase brand awareness and drive new Host acquisition through paid and earned media. The ideal candidate possesses a clear vision of the future, strong managerial skills with detail-oriented research ability will thrive in a fast-paced, energetic environment while striving to achieve high goals.


Responsibilities:

  • Brand & Content Strategy - Develop a cohesive brand identity and content strategy focused on increasing host acquisition and conversion
  • Website Content - Apply brand identity and strategy to trovatrip.com content and copy
  • Blog Content Strategy - Manage creation of ongoing content generation via blog
  • Social Media Strategy - Create content strategy and drive awareness via social media channels
  • Paid Channel Management - Develop paid strategy, manage budgets and execute
  • Community Events - Organize digital and in-person community events for Travelers and Hosts
  • Public Relations - Build PR strategy and measure results
  • Email Marketing - Create email marketing strategy for our 56,000+ Traveler and 144,000+ Host email list
  • Analytics - Establish funnels, tracking and analytics with support of Operations team to optimize owned and paid campaigns
  • Documentation - Document all of your processes along the way

Qualifications:

  • Team player with strong leadership skills and 5 or more years of demonstrated ability to manage effectively
  • Minimum of 10 years professional experience with content strategy, creation and delivery in an agency setting, B2C or B2B company
  • Outstanding communication and interpersonal skills
  • Experience working in content management systems, marketing automation platforms, email platforms, and social media platforms

Required Skills:

  • Entrepreneurial Spirit
  • Comprehension of Influencer Landscape
  • Marketing Strategy & Analytics
  • Media Planning & Buying
  • Branding & Identity
  • Digital & Email Marketing
  • Content Development, Editorial Calendars & Copywriting

Bonus Skills:

  • Graphic Design
  • Search Engine Optimization (SEO)
  • User Experience (UX)
  • PR Experience
APPLY

Trip Experience

Customer Support Representative (Portland, OR)

Our customer service rep is the main point of contact for our travelers and prospective travelers. They work to resolve their issues and answer their queries in a timely manner. Customer Service Reps display an acute attention to detail, have an analytical mind, keep calm under pressure, and are passionate about travel and customer satisfaction.


This role is full-time and will provide support to customers through email and phone calls


Requirements:

  • 2-4 years in Customer Service roles
  • A passion for travel & learning
  • A love for the details
  • Process-oriented
  • Comfortable multi-tasking in a fast-paced environment
  • Solutions-orientated
  • Great organizational skills - there are a lot of moving pieces in this role
  • Integrity and a commitment to excellence - these trips are once-in-a-lifetime for our travelers, so it is essential they are designed and operated as such
  • An open mind - you will be dealing with people from all over the world and from all walks of life


APPLY

Operations

Office Administrator (Portland, OR)

We're looking for a stellar Office Administrator to support with the many day-to-day operational functions of the business and the office. They will help with bookkeeping, office operations, clerical duties, hiring & onboarding, and other administrative tasks. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy. The Office Administrator ensures smooth running of our company’s office and contributes in driving sustainable growth.


This role is full-time.


Responsibilities

  • Perform bookkeeping tasks such as invoicing, receipt-tracking, reconciliation, and budget tracking
  • Coordinate office activities and operations, including tracking stocks of office supplies and placing orders for supplies, equipment, and furniture when necessary
  • Carry out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, resumes, and presentations
  • Assist with the hiring process across departments monitoring job listings, prescreening, scheduling interviews, etc.
  • Support with new employee onboarding, Human Resources and recruiting logistics as needed
  • Coordinate and manage appointments, meetings, and conference room availability as needed
  • Organizing team and marketing events such as team lunch, live webinar events, open office, and so on
  • Perform other relevant duties when needed

Operator Support

  • Provide support and service for worldwide operators through chat and email
  • Assist with onboarding new operators to the TrovaTrip platform
  • Keep a professional and positive relationship with operators

Qualifications

  • 2 or more years office administration experience
  • 1 or more years experience with Quickbooks or similar accounting software
  • Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, Powerpoint)
  • Excellent organization and time management skills
  • Excellent written and verbal communication
  • Experience handling confidential information
  • A passion for travel, learning and exploration


APPLY
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