We are looking for an Account Manager to qualify customers (Hosts) to use our Trip Management Platform for planning and selling group travel experiences. You will be accountable for managing and growing a pipeline of Hosts, ensuring smooth trip launches, driving campaign optimization, and maintaining high Host retention. You will work closely with Business Development, Trip Management, Marketing and Product teams.
Prospect online and across social media platforms
Sell to new customers by phone or video conference
Establish and nurture Host relationships
Ensure successful trip launches in partnership with the Trip Experience team
Coordinate with the Social team on the content calendar to align strategy
Equip hosts with tools for marketing and selling trips
Provide ongoing optimization and reporting
Ensure high Host retention and renewal
Work closely with the Business Development team to drive new Host acquisition
Achieve and exceed quarterly quota in trip confirmations and renewal business
Communicate customer needs with the Product team
A passion for travel, learning and exploration
Strong work ethic and works well independently
Efficiency and ability to succeed in a fast-paced environment
Experience working cross-functionally with various teams internally
Integrity and a dedication to excellence
Strong understanding of influencer marketing and social media landscape
We are looking for an entry-level Business Development Representative to prospect new leads (Hosts) to use our platform to plan and sell group travel experiences. You will be accountable for researching and finding Hosts, qualifying and contacting Hosts direct, and scheduling meetings for the Account Management team. You will report to the Chief Revenue Officer and work closely with Business Development, Trip Management, Marketing and Product teams.
Research and identify new qualified Hosts
Build an effective pipeline reaching out to Hosts direct
Schedule meetings via email, social, or by phone for Account Management
Develop and test new strategies for acquiring Hosts
Identify Host KPI's and industry trends to share with the team
Assume other duties and responsibilities as needed
We are seeking a Director of Marketing to join our team. You'll help us define and execute our overall marketing strategy. Tell our brand story through cohesive language with a unified voice across multiple channels and platforms. You’ll be responsible for developing content and exceptional creative to increase brand awareness and drive new Host acquisition through paid and earned media. The ideal candidate possesses a clear vision of the future, strong managerial skills with detail-oriented research ability will thrive in a fast-paced, energetic environment while striving to achieve high goals.
Brand & Content Strategy - Develop a cohesive brand identity and content strategy focused on increasing host acquisition and conversion
Website Content - Apply brand identity and strategy to trovatrip.com content and copy
Blog Content Strategy - Manage creation of ongoing content generation via blog
Social Media Strategy - Create content strategy and drive awareness via social media channels
Our customer service rep is the main point of contact for our travelers and prospective travelers. They work to resolve their issues and answer their queries in a timely manner. Customer Service Reps display an acute attention to detail, have an analytical mind, keep calm under pressure, and are passionate about travel and customer satisfaction.
This role is full-time and will provide support to customers through email and phone calls
2-4 years in Customer Service roles
A passion for travel & learning
A love for the details
Comfortable multi-tasking in a fast-paced environment
Great organizational skills - there are a lot of moving pieces in this role
Integrity and a commitment to excellence - these trips are once-in-a-lifetime for our travelers, so it is essential they are designed and operated as such
An open mind - you will be dealing with people from all over the world and from all walks of life
We're looking for a stellar Office Administrator to support with the many day-to-day operational functions of the business and the office. They will help with bookkeeping, office operations, clerical duties, hiring & onboarding, and other administrative tasks. The ideal candidate will be competent in prioritizing and working with little supervision. They will be self-motivated and trustworthy. The Office Administrator ensures smooth running of our company’s office and contributes in driving sustainable growth.
This role is full-time.
Perform bookkeeping tasks such as invoicing, receipt-tracking, reconciliation, and budget tracking
Coordinate office activities and operations, including tracking stocks of office supplies and placing orders for supplies, equipment, and furniture when necessary
Carry out clerical duties such as answering phone calls, responding to emails, and preparing documents, including office correspondence, memos, resumes, and presentations
Assist with the hiring process across departments monitoring job listings, prescreening, scheduling interviews, etc.
Support with new employee onboarding, Human Resources and recruiting logistics as needed
Coordinate and manage appointments, meetings, and conference room availability as needed
Organizing team and marketing events such as team lunch, live webinar events, open office, and so on
Perform other relevant duties when needed
Provide support and service for worldwide operators through chat and email
Assist with onboarding new operators to the TrovaTrip platform
Keep a professional and positive relationship with operators
2 or more years office administration experience
1 or more years experience with Quickbooks or similar accounting software
Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, Powerpoint)