Host a Trip
Free Trial Buy Now Host a Trip
Host a Trip
Log In
Host Resources

Host Terms & Conditions FAQ

  • What happens if I do not go on the trip?

    If the Host does not attend the trip, none of the Host's Earnings will be paid. A potential cancellation fee of $1500 USD may be applied depending on the circumstances. Please see our Terms and Conditions here.

  • My trip fell below the minimum number of Travelers. Is it still going to operate?

    It depends on how far below the minimum the trip falls.  If too many Travelers cancel, then your Host Earnings will go into the negative. Please see our Terms and Conditions here.

  • What happens if my passport is expired and will not arrive on time for my trip?

    If the Host does not attend the trip, none of the Host's Earnings will be paid. A potential cancellation fee of $1500 USD may be applied depending on the circumstances. Please see our Terms and Conditions here.

  • Can I reschedule my confirmed trip? What happens if I have to reschedule?

    If a Host reschedules a confirmed trip outside of 45 days from departure, this will be treated as a cancellation. The Host will owe TrovaTrip a $1500 USD cancellation fee and all of the travelers will be able to opt for a full refund. Hosts are unable to reschedule their confirmed trip inside of 45 days from departure. The Host will owe a cancellation fee of $1500 USD, and the trip will operate as planned with or without the Host. Please see our Terms and Conditions here.

  • In what circumstances will I owe TrovaTrip money?

    If you cancel a trip for reasons other than Force Majeure or a Covered Event, then you will owe TrovaTrip a return of your Advanced Earnings and a cancellation fee of $1500 USD. Please see our Terms and Conditions here.

  • What happens to my earnings if someone cancels after the 90 day deadline? Where does that money go if the traveler isn't refunded?

    In the event that a Traveler cancels, those funds go towards facilitating the administration around cancelling a Traveler both in the system and with the Operator. Please see our Terms and Conditions here.

  • Can I extend the deadline for people to book my trip?

    No, we are unable to extend booking deadlines. Please see our Terms and Conditions here.

  • Can I extend the deadline for my travelers to pay in full?

    No, we are unable to extend payment deadlines. However, Travelers can sign up to finance their trip through Affirm at booking.* Please see our Terms and Conditions here.

  • What is the typical response time for Travelers who reach out to your Customer Service Team?

    Our Customer Service team typically takes between 12 and 24 hours to respond to all inquiries. Please see our Terms and Conditions here.

    *Visit trovatrip.com/about/pay-over-time to learn more. Subject to eligibility. Payment options through Affirm are provided by these lending partners: affirm.com/lenders

 

See all

See all