For Hosts & Travelers

  • Pending [Trip Status] - Once a trip is set "Live" (becoming bookable by Travelers) it will automatically be set to the "Pending" status and will remain in this status until it reaches the minimum number of bookings needed in order to operate.

  • Confirm(ed) [Trip Status] - When a trip reaches the minimum number of bookings needed in order to operate.

  • Pending [Booking Status]  - When a Traveler books a trip, their status will be “Pending” until the trip reaches the minimum number of Travelers for it to happen. Then, the Host can approve or deny their spot. Hosts maintain full discretion to approve or deny a spot on a trip.

  • Confirm(ed) [Booking Status] - When a Traveler’s booking request is approved by the Host. After approval, the Traveler’s status will change from “Pending” to “Confirmed”.

  • Waitlist(ed) [Booking Status] - A Traveler joins the waitlist for a trip when the trip is sold out, but they are still interested in joining. In the case another Traveler cancels, the spot will be offered to the next person on the waitlist until the spot becomes filled again. It is important to note that once a spot opens us, the interested party will have 24 hours to pay for 25% down payments in order to secure their spot before the opening is offered to the next person on the waitlist.

  • Survey [Link] - A data collection tool that TrovaTrip provides to all Hosts that gathers information on their audience to help them plan the perfect trip. The survey collects data on an audience’s travel budget, top destinations, age and more.

  • Email Collection [Link] - A link shared with a Host's audience to continue collecting contacts after the survey period is done. This allows Hosts to build up their email contact list prior to launching a trip so they have a higher chance of confirming their trip the day of the launch.

  • Go Live / Launch - The day a trip becomes bookable by Travelers.

  • Portal - The website found at my.trovatrip.com where anyone with a TrovaTrip account can access their trip information, personal information, etc.

  • Trip Form - The form each passenger, including both Hosts and Travelers, is required to fill out prior to a trip. It collects information such as flight details, allergies, travel insurance information and more.

  • Host - The person who is offering a trip to their community through TrovaTrip. Hosts are responsible for bringing people together to take on a trip, marketing their trips and sometimes running workshops (which will be described on their trip page). Please note that Hosts are not the destination experts and should not be expected to know the local languages, provide destination information, etc. That’s the job of the local Guide!

  • Guide - The local representative that leads Hosts and Travelers on their trip. Guides speak the language, know the area and best modes of transportation, ensure the group arrives at the planned activities on time, know the best restaurants and how to help/who to contact in case of an emergency.

  • Operator - The certified companies that TrovaTrip partners with to organize accommodations, meals, activities, transportation, local Guides and more. The Operators are in charge of building out TrovaTrip's itineraries and ensuring the trips run seamlessly. 

  • Trip Coordinator - The go-to contact for Hosts and Travelers leading up to the departure of a trip. Trip Coordinators are responsible for coordinating the logistics and details of a trip including activities, meals, itinerary details, the local Guide, airport transfers, etc.

For Hosts  

  • Awaiting Payment [Traveler Status] - Once the TrovaTrip Customer Support team attempts to contact someone on the waitlist, the Traveler's status becomes "Awaiting Payment." If they accept the spot, status will be updated to "Confirmed."

  • Early Bird Price - Hosts are able to offer discounted pricing to entice Travelers to book as soon as their trip becomes available. The quantity of discounted spots available is equal to the minimum number of Travelers needed to "Confirm" the trip. Please note that not all trips offer early bird pricing. 

  • Regular Price - The standard price for a spot on a trip, without the early bird pricing discount.

  • Cost Per Traveler - The base cost associated with each Traveler’s spot on a trip before a Host adds their margin. This cost includes things like accommodations, food, activity fees and more.

  • Qualified Response - A survey respondent age 18+ with a travel budget of $2,000 or higher. Data shows that Hosts who collect 50 or more qualified survey responses have a higher likelihood of successfully confirming their trip.

  • Audience Research - A phrase used to refer to the data collected from the survey.

  • Audience Tab [Host Portal] - A section only viewable via the Host portal that displays data collected from a Host’s audience survey. Findings include things like travel budget, top destinations, age and more.

  • Bookings Tab [Host Portal] - Where a Host may view the booking information for all their Travelers.

  • Pre-trip Awareness - Promotions that are done leading up to a trip’s "Go Live" date with the purpose of raising awareness about the trip and making for a successful launch.

  • Deny Traveler - When a Host does not approve a Traveler to join them on a trip. Hosts maintain the right to approve or deny Travelers as they see fit.

  • Flight Advance - A Host can opt in to add​​ a flight advance if they want to receive a portion of their earnings once their trip is confirmed to help cover their airfare. Advancements are not separate from earnings. 

For Travelers

  • Double Occupancy - The standard room configuration for trips run by Trova. When 2 Travelers share a room in the destination's accommodations.

  • Roommate - The other person a Traveler will share a room with during the trip.

  • Transfer - The mode, date and time of transportation in a destination. This includes shuttles to and from the airport, activities, meals, etc.

  • Flight Guidelines - The guidelines TrovaTrip provides for each trip that inform a Traveler which airport to fly in or out of, the timeframe in which they should arrive or depart, and how many transfers will be provided to get them to the hotel and vice versa.

  • Tip - A gratuity amount customarily given to someone who provides a service in addition to the basic price of the service. Tips and their amount differ based on social customs and etiquette, which Travelers can learn more about in the trip preparation documentation TrovaTrip shares before a trip. Please note that tips for local Guides are not included in the booking cost of the trip and are encouraged as a sign of appreciation for a Guide’s hard work.

  • Optional Activities - Activities that are available for Travelers to opt-in through purchase for an additional fee.

  • Trip Credit - A voucher that contains a dollar amount valid for use with TrovaTrip within 365 days of issue. Trip credits are typically provided in the case of confirmed Traveler cancellation. TrovaTrip’s cancellation policy can be found here and details surrounding Covid rescheduling can be found here.

  • Unapproved [Booking] - When a Traveler’s booking request is not approved by the Host. Hosts maintain full discretion to approve or deny bookings and TrovaTrip does not have any insight into this.