Host Terms & Conditions FAQ

Your itinerary and trip dates will return to the Itinerary Library and become available for other Hosts to request.

Your itinerary and trip dates will return to the Itinerary Library and become available for other Hosts to request.

It depends on how far below the minimum the trip falls.  If too many Travelers cancel, then your Host Earnings will go into the negative. 

It is the Host's responsibility to ensure they have the necessary travel documents to travel to their destination. If the Host does not attend the trip, none of the Host's Earnings will be paid. A potential cancellation fee of $1500 USD may be applied depending on the circumstances.

If a Host reschedules a confirmed trip outside of 45 days from departure, this will be treated as a cancellation. The Host will owe TrovaTrip a $1500 USD cancellation fee and all of the travelers will be able to opt for a full refund. Hosts are unable to reschedule their confirmed trip inside of 45 days from departure. The Host will owe a cancellation fee of $1500 USD, and the trip will operate as planned with or without the Host.

If you cancel a trip for reasons other than Force Majeure or a Covered Event, then you will owe TrovaTrip a return of your Advanced Earnings and a cancellation fee of $1500 USD.

In the event that a Traveler cancels, those funds go towards facilitating the administration around cancelling a Traveler both in the system and with the Operator.

No, we are unable to extend booking deadlines as our Operating partners must adhere to strict timelines for booking accommodations, transportation, reservations, etc.

No, we are unable to extend payment deadlines. However, Travelers can apply to pay for their their trip over time through Affirm.*

*Visit trovatrip.com/about/pay-over-time to learn more. Subject to eligibility. Payment options through Affirm are provided by these lending partners: affirm.com/lenders

Our Customer Support team typically takes between 12 and 24 business hours to respond to inquiries.