TrovaTrip Blog

Host Terms & Conditions FAQ

Answers to the most commonly asked Host T&C questions

Full Terms and Conditions available here.

What happens if I don't launch my trip within 14 days of reserving an itinerary?

Your itinerary and trip dates will return to the Itinerary Library and become available for other Hosts to request.

What happens if I don't get 2+ bookings for my trip within the first 14 days its live?

Your itinerary and trip dates will return to the Itinerary Library and become available for other Hosts to request.

My trip fell below the minimum number of Travelers. Is it still going to operate?

It depends on how far below the minimum the trip falls.  If too many Travelers cancel, then your Host Earnings will go into the negative. 

What happens if my passport is expired and will not arrive on time for my trip?

It is the Host's responsibility to ensure they have the necessary travel documents to travel to their destination. If the Host does not attend the trip, none of the Host's Earnings will be paid. A potential cancellation fee of $1500 USD may be applied depending on the circumstances.

Can I reschedule my confirmed trip? What happens if I have to reschedule?

If a Host reschedules a confirmed trip outside of 45 days from departure, this will be treated as a cancellation. The Host will owe TrovaTrip a $1500 USD cancellation fee and all of the travelers will be able to opt for a full refund. Hosts are unable to reschedule their confirmed trip inside of 45 days from departure. The Host will owe a cancellation fee of $1500 USD, and the trip will operate as planned with or without the Host.

In what circumstances will I owe TrovaTrip money?

If you cancel a trip for reasons other than Force Majeure or a Covered Event, then you will owe TrovaTrip a return of your Advanced Earnings and a cancellation fee of $1500 USD.

What happens to my earnings if someone cancels after the 90 day deadline? Where does that money go if the Traveler isn't refunded?

In the event that a Traveler cancels, those funds go towards facilitating the administration around cancelling a Traveler both in the system and with the Operator.

Can I extend the deadline for people to book my trip?

No, we are unable to extend booking deadlines as our Operating partners must adhere to strict timelines for booking accommodations, transportation, reservations, etc.

Can I extend the deadline for my Travelers to pay in full?

No, we are unable to extend payment deadlines. However, Travelers can apply to pay for their their trip over time through Affirm.*

*Visit trovatrip.com/about/pay-over-time to learn more. Subject to eligibility. Payment options through Affirm are provided by these lending partners: affirm.com/lenders

What is the typical response time for Travelers who reach out to your Customer Support team?

Our Customer Support team typically takes between 12 and 24 business hours to respond to inquiries.

Back to top

  •  

    Keep in mind that you’ll have 14 days to schedule an official launch date from the time you reserve your trip. And once you launch, you’ll have another 14 days to get your first 2 bookings. If these two criteria are not met, your itinerary and trip dates will return to the general Library and become available for other Hosts to request.

     

My trip fell below the minimum number of Travelers. Is it still going to operate?

It depends on how far below the minimum the trip falls.  If too many Travelers cancel, then your Host Earnings will go into the negative. 


  • What happens if my passport is expired and will not arrive on time for my trip?

    If the Host does not attend the trip, none of the Host's Earnings will be paid. A potential cancellation fee of $1500 USD may be applied depending on the circumstances.

  • Can I reschedule my confirmed trip? What happens if I have to reschedule?

    If a Host reschedules a confirmed trip outside of 45 days from departure, this will be treated as a cancellation. The Host will owe TrovaTrip a $1500 USD cancellation fee and all of the travelers will be able to opt for a full refund. Hosts are unable to reschedule their confirmed trip inside of 45 days from departure. The Host will owe a cancellation fee of $1500 USD, and the trip will operate as planned with or without the Host.

  • In what circumstances will I owe TrovaTrip money?

    If you cancel a trip for reasons other than Force Majeure or a Covered Event, then you will owe TrovaTrip a return of your Advanced Earnings and a cancellation fee of $1500 USD.

  • What happens to my earnings if someone cancels after the 90 day deadline? Where does that money go if the Traveler isn't refunded?

    In the event that a Traveler cancels, those funds go towards facilitating the administration around cancelling a Traveler both in the system and with the Operator.

  • Can I extend the deadline for people to book my trip?

    No, we are unable to extend booking deadlines as our Operating partners must adhere to strict timelines for booking accommodations, transportation, reservations, etc.

  • Can I extend the deadline for my Travelers to pay in full?

    No, we are unable to extend payment deadlines. However, Travelers can apply to pay for their their trip over time through Affirm.*

  • What is the typical response time for Travelers who reach out to your Customer Service Team?

    Our Customer Support team typically takes between 12 and 24 business hours to respond to inquiries.

    *Visit trovatrip.com/about/pay-over-time to learn more. Subject to eligibility. Payment options through Affirm are provided by these lending partners: affirm.com/lenders

 

See all

See all